Effective Date: 12th November 2025
This Privacy Policy explains how Together or Apart (“we,” “us,” or “our”), with the website togetherorapart.co.uk, collects, uses, stores, and protects your personal data when you use our website, particularly when you create a booking appointment.
We are committed to protecting your privacy and handling your data transparently and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Important Information
1.1 Who We Are
Data Controller: The entity responsible for your personal data is Together or Apart.
Contact Details:
- Name: Jo Francis
- Email for Privacy Enquiries: hello@togetherorapart.co.uk
1.2 Your Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data (a “Subject Access Request”).
- Request correction of your personal data.
- Request erasure of your personal data (the “right to be forgotten”).
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Withdraw consent at any time (where consent is the lawful basis).
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in th1e first instance.
2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified.
We may collect, use, store, and transfer different kinds of personal data, which we have grouped together as follows:
| Data Category | Examples of Data Collected |
| Identity Data | First name, last name, title. |
| Contact Data | Billing address, email address, telephone number. |
| Transaction Data | Details about payments to and from you and other details of services you have purchased from us. |
| Technical Data | Internet Protocol (IP) address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access this website. |
| Usage Data | Information about how you use our website, products, and services. |
| Marketing & Communications Data | Your preferences in receiving marketing from us and your communication preferences. |
We also collect, use, and share Aggregated Data (like statistical or demographic data) which is derived from your personal data but does not directly or indirectly reveal your identity.
3. How We Collect and Use Your Personal Data
3.1 Data Collected via the Booking Calendar
This is the main activity where we collect your personal data.
| Purpose | Personal Data Collected | Lawful Basis for Processing (UK GDPR) |
| To create and manage your appointment booking. | Identity Data, Contact Data, Transaction Data (if payment is required). | Contract: Processing is necessary to perform the contract to provide the services you have booked, or to take steps to enter into such a contract. |
| To send booking confirmations, reminders, and follow-up communications. | Identity Data, Contact Data. | Contract: Necessary for performance of the contract. |
| To process and record payments for the services. | Identity Data, Transaction Data. | Contract and Legal Obligation (for financial record-keeping). |
3.2 Data Collected via General Website Use (Automatic)
| Purpose | Personal Data Collected | Lawful Basis for Processing (UK GDPR) |
| To manage and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data). | Technical Data, Usage Data. | Legitimate Interests: Necessary for our legitimate interests (for running our business, network security, fraud prevention, and system maintenance). |
| To deliver relevant website content and advertisements to you and measure the effectiveness of the advertising. | Technical Data, Usage Data, Marketing Data. | Consent (for non-essential cookies/analytics) and Legitimate Interests (to study how customers use our services). |
4. Disclosure of Your Personal Data
We may share your personal data with the parties set out below for the purposes described in Section 3:
- Service Providers: Third-party companies who provide IT and system administration services, such as our hosting provider, and the booking calendar provider
- Professional Advisers: Lawyers, bankers, auditors, and insurers who provide professional services.
- Government/Regulatory Bodies: HM Revenue & Customs, regulators, and other authorities based in the UK and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. This includes the use of SSL/TLS encryption on our website and secure password protection on all systems containing customer data.
We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
6. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
Generally, we retain customer data collected via the booking system for 5 years after the last interaction with you, or as long as required by UK tax and accounting laws (currently 6 years plus the current year).
7. Cookies
Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
- Essential Cookies are strictly necessary for the operation of our website (e.g., to keep track of your selection in the booking calendar).
- Non-Essential Cookies (e.g., Google Analytics) are only deployed with your prior, informed consent, typically provided through a Cookie Consent Banner.
Please refer to our separate Cookie Policy for more details on the cookies we use, the purposes for which we use them, and how you can manage your preferences.
